Shout Out to Harris Fellman – “Don’t Do That!”
by Antone Roundy | 5 Comments | Ethics, Mailing Lists
Harris Fellman picked the wrong day to bug me -- I'm in a bit of a ranty mood (hmm, my spellchecker doesn't like the word "ranty". I've got a few choice words for that spell checker! Just kidding.)
This morning, I got an email from Harris promoting somebody else's webinar. I clicked a URL in the email, quickly skimmed the page, and that was that.
Or so I thought.
A few minutes later, I got an email asking me to confirm my subscription to some mailing list that I'd never subscribed to. That happens periodically when somebody uses their autoresponder email address to sign up for my autoresponder. (Note to people who do that: "Don't do that!")
I checked the email address the message was addressed to to see whether that was what had happened, and to my surprise, the message had been sent to an address I'd created to subscribe to Harris' mailing list. So how did this other person get it?
I went back to the message I'd gotten from Harris, hovered over the link, and sure enough -- there in my browser's status bar I saw my name and email address embedded in the link. When I clicked the link, my email address was automatically submitted to someone else's autoresponder.
Not cool!
Granted, it's a double opt-in list, so unless I confirm (which I won't), I won't stay on the list. But even so, the other person (by the way, since I'm in a name naming mood, it's Jason Henderson) could get my email address by logging into their AWeber account and looking at who had subscribed but not confirmed.
Now that I look at the page again, I see that it explains in big bold letters to expect the subscription confirmation email. But like I said, I skimmed quickly -- I read the first few lines and then scrolled down to the videos (which I decided not to watch), so I missed the big bold message.
It could have been worse. I could have been added to a single opt-in mailing list with no notification whatsoever. But even though that's not what happened, it was still a breach of trust. When I join somebody's mailing list, I don't expect them to hand my email address out to anyone. In any way. Ever.
Now I like Harris, so I may not unsubscribe (unless something like this happens again). But I'm in a ranty mood (take that, spell checker!), so I'm going to say this in public: "Hey Harris, don't do that!"
September 2nd, 2010 at 3:35 pm
waahhhhh
call the 'wahhhhhbulance'
LOL
I think we even said so in the email ... but maybe not 'loudly' enough -- but basically "click on this email to sign up for the webinar" -- I guess it's a little tricky in the end, but we were also trying to get around our own bit of 'don't do that' with the webinar signup process.
click this link, get signed up
instead of
click this link, go to a page that talks about the webinar but also has some other stuff too, lose people, then maybe get signed up for the webinar
although, I do take your point too
and I like you too :) or I wouldn't say "waaahhh" at the beginning of this comment
September 2nd, 2010 at 3:50 pm
Harris,
Thanks for commenting. I checked the email, and even in retrospect, it wouldn't have been clear to me that I was going to be registered automatically. Maybe having two links would have solved the problem:
More information: http://...
1-Click Registration: http://....?name=Antone&email=...
...with the name and email visible in the email.
September 2nd, 2010 at 6:31 pm
So glad you wrote this, suddenly I've been receiving emails that want me to subscribe to something that I didn't request.
Thought it was just me losing it but know the reason is perfectly clear.
Like you I don't subscribe without further checking but its pretty sneaky.
September 3rd, 2010 at 4:32 pm
I was watching out for this after reading your post but was still suckered in. This is even more annoying than finding out a "scheduled" webinar was pre-recorded weeks before.
The email didn't indicate it would be passing my contact details in the query string. What if I planned on registering with a different address (which I always do)?
The names associated also surprised me: Cindy Battye, Joel Comm and Dan Nickerson.
I guess if your list is big enough it's OK to abuse it.
BTW - I got your captcha wrong and had to use my back button to return. Fortunately, on a hunch, I copied my text before submitting.
September 3rd, 2010 at 7:27 pm
Hmm, I just looked back at another email I got (at the same address) yesterday about the webinar that was being advertised. The "from" listed Kevin Wilke, the email was signed Jason Henderson, and it was from an InfusionSoft-hosted mailing list (Harris and Jason's lists are AWeber-hosted). I never opted into it. So I guess I was added to two mailing lists, one of which was single opt-in.
And yet, I haven't unsubscribed from Harris' list. I trust this won't happen again.